Cash Collection Specialist

Cash Collection team:
Designated to Client/Agency lists, the main purpose of the role is maximize cash collections of
outstanding invoices. The Cash Collection Specialist must ensure that all his actions are followed up
and reported in the database. If any queries or disputes are raised that cannot be dealt with quickly
and positively then the Cash Collection Specialist will report this information to relevant colleagues
and departments for quick resolution or refer to his/her Manager for support.

Your responsibilities :
As a Cash Collection Specialist, you will be in charge of supporting the Cash Collection team in various
tasks:
– Maximize cash collections to the targets set for your scope of customer,
– Responsible for assigned accounts
– Reduction of DSO and number of disputes
– Reduction of the AR over 60 days
– Disputes management and resolution in cooperation with the Sales Administration and
Billing Teams
– Ensuring that collection activities will be accomplished as proposed on a monthly calendar
and will meet deadlines
– Ensuring all customer queries are passed onto the relevant teams with full details to ensure a
prompt turnaround
– Support Sales teams and Customers on financial matters
– Any adhoc duties which may arise
– General support for Finance local team

Requirements :
– Good level of Spanish & English & Portuguese
– Proactive in the pursuit of debts
– Target driven and a team player
– Firm but patient approach, ability to listen to the customer to determine the exact cause for
non-payment, strong objection handling skills
– Good oral and written communication skills
– Decision making ability
– Resilient and tenacious with a proactive, positive approach
– Good knowledge of Excel (formulas and vlookups) and Word, ability to work with multiple IT
tools
– Process oriented and well organized